Cancellation Policy

BEST OF FRANCE TOURS - BOOKING TERMS & CANCELLATION POLICY
Please read the following booking policy carefully and keep a copy for your records.

Booking conditions

A deposit of 20% of the cost of the tour is required for us to reserve a space for you.

Final payment is due 7 days prior to departure. If we do not receive final payment by this date, we reserve the right to cancel your reservation.
Payments can be made by Visa or Mastercard credit cards (secured payment through our website) or by bank transfer.

We would of course take legal action with respect to any credit card fraud detected in any transaction.

Our company has a strict policy of not giving, sharing, selling or otherwise providing anyone with information regarding your order and credit card information.

Important : In order to allow the charge, please make sure to call your credit card company/bank before, otherwise the payment might be automatically denied.

Please note that our website and our online gateway payment system are 100% secured.

Cancellation policy & fees

All notifications of cancellations must be received by email.

We will assess the following penalties on the day that your cancellation is received :

Between 30 and 15 days prior to the service, 100% refund.

Between 14 to 4 days, 80% refund (20% downpayment non-refundable).

Less than 3 days, no refund.
No refund, even partial, to any client who voluntary discontinues a tour.

In case Best of France Tours purchases entrance tickets in advance (such as Versailles, Louvre, Eiffel Tower, etc) the amount prepaid for these tickets is non refundable in case of any cancellation.

Changes

Changes will be accommodated where possible, but cannot be guaranteed especially last minute.

All tour prices are subject to change without notice due to currency fluctuations.

We are not responsible for acts of God, strikes and civil disturbances.

Trip cancellation, medical and interruption travel insurance is highly recommended.

When your tour/transfer is scheduled at a specific departure time, please make sure to be at the lobby of your hotel (or at the address of your private accommodation) on time.

Rain or shine tours: we can not change a tour last minute because of a bad weather forecast (rainy day in Giverny, Versailles, Normandy for example) However, in case of a snow forecast threatening your security on the road, we reserve ourselves the right to cancel the tour with a 100% refund.
In the event of a no-show without prior notice, our services will be charged in full.

For the Versailles and the Louvre private guided tours requests, we depend on the museum's availability for any private tour (giving the "right to speak" and the "cut-the-line access"). If one of our guides is available on the day you wish, we have the obligation to call the museum first to make a mandatory reservation for your party; if they have the availability we can give you the tour. If their agenda is fully booked on that day, we won't be able to give any private tour and can not be held responsible for this situation. In this case, we would need to look with you for another day or we will refund your credit card.

Duration is indicated for each private tours : for example, when pick-up time is scheduled at 7:00 am for a 12-hour tour, return time will be around 7:00 pm. For any unexpected additional hour (due to waiting time, clients not respecting our time schedule and time recommendations during our tours) the clients will be charged 80 euros per additional hour.

Chauffeur driven tours include all taxes, insurance, gasoline, car maintenance, highway fees, parking fees, driver's salary and board.

Personal expenses and meals are not included in tours. Admissions/Skip the line entrance tickets included unless otherwise indicated.

Tips/Gratuities for driver-guide not included (discretionary)
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